Refund and Return Policy

Refund and Return Policy of arganobio.com

Company Name: HMAIDOUCH HOUSSINE P.C. (Ι.Κ.Ε.)
VAT Number (ΑΦΜ): 802427670
General Commercial Registry Number (ΓΕΜΗ): 176166501000
Registered Office: THEMISTOKLEOUS 23-25, Athens 10677, Greece
Effective Date: 28/08/2026

At Amigos Power, we stand behind the exceptional quality of our 100% Organic Moroccan Cosmetic Argan Oil. If you are not entirely satisfied with your purchase, we are here to help you resolve the issue in full compliance with Greek and European Union consumer protection laws.

1. Right of Withdrawal (14-Day Cooling-Off Period)

Under EU consumer protection rules, you have the right to cancel and return your online order within 14 days from the day you received physical possession of the product, without giving any reason.

2. Mandatory Health & Hygiene Conditions for Cosmetics

Due to health protection and hygiene regulations, cosmetic products are strictly exempt from the right of withdrawal if they have been opened or unsealed after delivery.

• To qualify for a full refund, your bottle of Moroccan Argan Oil must be returned completely unopened, unused, with all original factory safety seals fully intact, and resting inside its original custom wooden packaging box.
• Any product that shows signs of being opened, unsealed, or tested will be rejected for return due to safety and hygiene protocols.

3. Defective, Leaking, or Damaged Items

If your order arrives damaged, broken, or leaking from transit:

• You are entitled to a 14-day window to claim a full replacement bottle or a 100% financial refund.
• Please immediately email our support team at [email protected] with your order number and clear photographic proof of the damaged bottle or wooden box.
• For verified transport damage, we will cover all replacement shipping fees.

4. Return Shipping Costs

• Change of Mind / Withdrawal: If you choose to return the product because you changed your mind, you are legally responsible for organizing and paying the direct courier costs to ship the package back to our warehouse facility in Athens, Greece.
• Initial Shipping Fees: If you paid our standard 4.00€ shipping fee for a single bottle order, this initial cost will be fully refunded to you along with the product cost upon a successful, valid return.

5. Refund Processing Timelines

Once your returned package arrives safely back at our office and passes our hygiene inspection:

• We will send you an email confirmation indicating whether the return has been approved or rejected.
• Approved refunds are processed immediately back to your original payment card via the secure Piraeus Bank gateway.
• Funds typically take 7 to 10 business days to appear on your bank statement, depending on your card issuer’s processing rules.

6. How to Start a Return Request

To officially initiate a return, do not ship your package back before contacting us. Please notify us of your decision via our verified communication channels:

• Email Support: [email protected]
• Mobile Support: +30 6999509697
• Return Mailing Address: HMAIDOUCH HOUSSINE P.C., Themistokleous 23 – 25, Athens 10677, Greece

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