Refund and Return Policy

At arganobio.com, we strive to ensure your complete satisfaction with your purchases. However, we understand that there may be instances where you may need to return a product. Our refund and return policy is designed to be fair and transparent, providing you with clear guidelines on how to proceed.

Required Conditions for Returns:

1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 24 hours of receiving your order to initiate a return. We will arrange for a replacement or provide a full refund, including any shipping fees.
2. Incorrect Product Received: In the rare event that you receive an incorrect product, please notify us immediately. We will arrange for the correct item to be shipped to you at no additional cost, or issue a full refund upon return of the incorrect item.
3. Unopened and Unused Products: For products that are unopened and unused, you may return them within 2 days of purchase for a refund or store credit. Please ensure that the product is in its original packaging with all accessories and tags intact.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: {physical address}.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

Recommended Conditions for Returns:

1. Change of Mind: If you change your mind about a purchase, we accept returns within 2 days of receipt for store credit or exchange. The product must be in its original condition, unused, and with all packaging intact. Please note that return shipping fees for change of mind returns are the responsibility of the customer.
2. Refund Process: Once your return is received and inspected, we will send you an email notification to confirm the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.
3. Exclusions: in Certain conditions, the product may not be eligible for return or refund, including opening the product and used it.
4. Return Shipping: When returning items, we recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for any items lost or damaged during return shipping.

Contact Us:

If you have any questions or concerns regarding our refund and return policy, please feel free to contact our customer service team at [Customer Service: [email protected] or +30 699 950 9697 / +21264021291]. We are here to assist you and ensure that your shopping experience with us is enjoyable and hassle-free.

Note: This refund and return policy is subject to change with prior notice. Please refer to our website for the most up-to-date information.